General terms & conditions
Welcome to Agapanthus. We look forward to sharing our fabulous product selection with you and hope you enjoy your e-comm experience with us. Our goal is 100% customer satisfaction so we are constantly working to improve this experience. Important things to know are:
- ShopAgapanthus.com is an online experience backed by people in two locally owned retail boutiques in Gainesville and Ocala, Florida. We are on hand to help and answer questions regarding product information, availability and backorders, shipping, or for processing any special requests. Do not hesitate to reach out to us by telephone (352) 672-6004 during business hours or email at [email protected] anytime.
- Local pick up is free of shipping charges. Simply indicate in "Comments" on check out where you would like to pick up your item - Gainesville or Ocala.
- Gifts and custom items are our specialty. Please leave any special instructions or enclosure card notes in "Comments" on check out. All custom or personalization requests are confirmed prior to placing into production.
- Items in stock are usually shipped within 1 week or less from receipt of order. Please let us know if you would like us to rush your order. A small fee may apply, and we will advise you prior to shipping.
- Shipping costs are estimated at time of order. Customers are notified of any adjustments necessary to shipping costs, and confirmed prior to shipping.
- "Drop off at shipping address" is the default shipping option.
- Agapanthus cannot be held responsible for theft of delivered packages once they are delivered. Avoid theft of your delivered package by shipping to work, requesting signature. To request "Signature Required", let us know in the "Comments" section of check out.
- For damaged, lost, or stolen packages that have been delivered, contact the carrier immediately to file a claim. Take photos and save all packaging until claim is resolved.
For more information on returns, privacy, and more, please see links below. We look forward to helping you find Beauty. Every day!